Every piece that leaves our Lahore warehouse is individually tested, inspected and sealed before dispatch. We stand behind our products completely — and we believe a clear, honest policy is part of the premium experience.
Our promise
If your product has a genuine fault, we make it right — quickly, courteously and at our cost. No forms in triplicate, no run-around. One message with your order number is enough to begin.
What we stand behind
You are covered for 7 days from the day of delivery against:
- Mechanical or functional faults — the item does not power on, does not levitate, does not charge, or any feature does not work as designed.
- Manufacturing defects — a flaw in materials or workmanship present when the item was made.
- Wrong or incomplete orders — you received a different item, or something listed in the box is missing.
For any verified fault, we arrange the courier pickup and pay the return shipping in both directions. You will never pay to return a faulty product.
Our first resolution is always a fresh replacement, dispatched on priority. If a replacement is not available, you receive a full refund — including your delivery charges.
What we are unable to accept
Because every order is opened, tested and quality-checked by hand before it ships, we keep our covered list strictly to genuine faults. We are therefore unable to accept returns for:
- Change of mind. We completely understand that preferences change — but once a piece has been dispatched and delivered in perfect working order, it cannot be returned or exchanged simply for a different choice. We'd rather help before you order: message us any time and we'll answer every question about size, finish and function so you can decide with confidence.
- Physical damage or breakage after delivery. An item that has been dropped, cracked, shattered, exposed to water, or damaged through accident or misuse is treated as damage, not as a defect, and cannot be accepted for return. Many of our pieces — levitating lamps, floating planters — contain glass and precision magnetic components and deserve a careful home.
Condition of return
For a covered return to be accepted, the item should come back to us:
- In its original packaging, with all accessories, adapters and manuals;
- Free of physical damage beyond the reported fault;
- With your order number (found in your confirmation).
How it works — three steps
- Tell us within 7 days of delivery. Email support@blink2buy.pk or WhatsApp us with your order number and a short video or photos showing the issue.
- We assess within 24 hours. Our team reviews your report — most cases are confirmed the same day. For levitating pieces, our specialists will first walk you through setup; in our experience, most "faults" with magnetic levitation are resolved in a two-minute guided calibration.
- We resolve on priority. A courier collects the item at our cost, and your replacement ships as soon as the return is on its way. Refunds, where applicable, are issued within 5 working days of the returned item passing inspection.
Refunds on Cash-on-Delivery orders
Since COD orders are paid in cash, refunds are sent by bank transfer, JazzCash or Easypaisa — whichever you prefer. Share your details once your return is approved and the transfer is made within 5 working days of inspection.
A note on our levitating collection
Magnetic levitation is precision engineering: the first calibration can take a moment of patience. If your lamp or planter isn't floating on the first try, please contact us before initiating a return — our team will guide you through it, and in almost every case you'll be watching it float within minutes.
Questions before you buy? That's exactly what we're here for — support@blink2buy.pk. A confident purchase is the best return policy of all.